RCI Starlite International Ordering and Policy Information

Updated 12-2023

 

 

Policy & Ordering Information

 

When placing an order either by phone or by email please have the following information ready:

 

Size of shells

Pattern

Colors

Hardware choice

Custom Made shells

99% of all RCI Drum and shell products are custom made to order and are tailored to the customers order. All custom orders are non refundable and non returnable. All shells are guaranteed against split main vertical seam (directly not veered off the seam) for 1 year upon inspection. Shells are not guaranteed against drops, cracks, and careless handling of hardware installation which can cause damage. For Custom shells that are made to customers specs and are predrilled for hardware that is not installed by RCI Starlite. RCI Starlite is not responsible for and scratches ,cracks and damage to any shell  in Post shell assembly in the installation of hardware that has not been installed by RCI Starlite originally. For example if you received a predrilled shell from RCI Starlite to customs specs like a predrilled vista shell and install hardware to tight and it causes a crack RCI Starlite is not responsible for it and is at the client/ customers responsibility.

 

OEM Customers

RCI shells can be sold to custom drum companies that would like to use our shell component. Our shells are sold undrilled and without bearing edges for your custom project. Our shells have a limited seam warrantee for OEM customers. Shells modified from its original state (drilled edges etc) do not hold any other warrantee and are held harmless

 

 Stock Items RCI Starlite Branded drums Misc. orders

Any item that we have in stock other than custom made items can be returned within 15 days of purchase with a 20% restocking fee. If the drum/hardware has an issue the drum must come back to RCI to be examined. Heads sticks are not covered.  Buyer is responsible for all shipping costs incurred. 

 

Special conditions for cancellation: 

Any special orders placed within 5 business days  for drums or special parts ordered and that either we had the material processed  cut and or allocated and request to be cancelled will incur a 15% cancellation fee.  Anything over 7 days can not be cancelled.

Damage during shipping National & International Policy
RCI goes to great lengths to make sure your drums and drum products arrive safely. RCI invests in heavy duty double wall boxes, and quality packing materials. All RCI items are inspected before leaving the factory.  In the event of damage call your USPS, DHL UPS or Fedex carrier to file a claim (this can vary inside or outside the USA and depending on carriers) and may have to be done by the shipper or receiver and or both. Underinsured items are shipped at the customers risk and will not be honored if damage is incurred to package if damage is more than amount insured for. RCI will work its best to get the problem resolved. International shipments must file a claim in the same manor and in some cases items must need to come back to RCI Starlite for inspection. All items that are cleared for return must obtain a Return Authorization from RCI Starlite. Returned items are sent back on the customers expense. When it arrives to RCI Starlite we will inspect the damaged item and make our decision upon the conclusion. and determine the best coarse of action. We do not provide return prepaid labels inside or outside the USA items come back to RCI Starlite on the customers expense until we conclude our inspection. Any alteration or alterations done to An RCI Starlite product or repair or repairs done on an RCI Starlite product or non RCI Starlite product that was purchased from RCI without authorization from RCI voids any type of Warranty and cant be returned or replaced.
 

 

 

 

 

Policy & Ordering Information for Exclusive Customer Design

 

Ideas and Prototype designs presented to RCI for duplication for small and large production runs from the customer do not carry a guarantee or warranty on new unproven designs and products presented to RCI. RCI will make proto types from the customers sent in design or emailed design. A $500.00 deposit will be charged for the custom project to begin and prototypes will be made. These do not carry any warranty against breakage etc. In the event that the customer wants his products to carry a warrantee and have RCI produce theses items. It must go through RCIs research and development .RCI will charge by the hour for the necessary research and development to make your product warranted by RCI Starlite International. Depending on the product research and development time may vary. For orders that have been approved by RCI and Client For Custom shells that are made to customers specs and are predrilled and hardware is not installed by RCI Starlite. RCI Starlite is not responsible for and scratches, cracks and damage to any shell  in Post shell manufacturing in the installation of hardware that has not been installed by RCI Starlite originally. For example if you received a predrilled shell from RCI Starlite to customs specs like a predrilled vista shell and install hardware to tight and it causes a crack RCI Starlite is not responsible for it and is at the client/ customers responsibility.

Special Orders that are left at RCI Starlite for over 60 days will incur a 50.00 per month storage charge left at customers risk. 

 

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